This is gooood! Unfortunately D’ll is one of the better ones for service…maybe that’s at a business though. The other manufactures actually suck worse… so much for support!
When there is no other option but to call support, i get their interactive voice recognition menu on, and have my wife scream like a banshee into another extension. Does it help? 99% of the time it confuses them into getting me to a live rep who I can’t understand from Sri Lanka orOuter Mongolia.. I usually escellate to tier two within five minutes and thus far have received moderate success in dealing with support–they hate me, but the feeling is mutual.
Dull closed their call center down in my home state of Oregon. They came and tried to recruit a bunch of use from a call center that was already closing down, so I got a Dll shirt, but I changed the E to a U.
I have never liked Smell brand computers, but I am using one right now at work. When they handed it to me it had Windows XP installed, but half of the hardware had no drivers. The sound card, the NIC, no drivers. I had to insert their drivers CD in and the most arcane interface greeted me. It made you do everything manually. I wonder if a normal consumer would have been able to figure it out?
This is why I spent a bit more on the D’ll I have. Their XPS line gives you American Support and the 4 times I had to use it (the wireless keyboard/mouse had lots of problems), I was able to get through quickly…Even the XPS online support was quick. I was able to talk to support while at work and get the problem resolved in 5 minutes.
Though you could not pay me enough to purchase one of their other lines….The support system for them would make me scream at best.
It is part of the purchase price……Otherwise you have to purchase a special service package to give you American Tech Support…I believe it is called Gold Service, and it feels like you are using gold to buy it as well.
eddie
March 3, 2008 at 8:10 amThis is gooood! Unfortunately D’ll is one of the better ones for service…maybe that’s at a business though. The other manufactures actually suck worse… so much for support!
Strangeweird
March 3, 2008 at 9:31 amWhen there is no other option but to call support, i get their interactive voice recognition menu on, and have my wife scream like a banshee into another extension. Does it help? 99% of the time it confuses them into getting me to a live rep who I can’t understand from Sri Lanka orOuter Mongolia.. I usually escellate to tier two within five minutes and thus far have received moderate success in dealing with support–they hate me, but the feeling is mutual.
Jeremy Davis
March 3, 2008 at 10:54 amDull closed their call center down in my home state of Oregon. They came and tried to recruit a bunch of use from a call center that was already closing down, so I got a Dll shirt, but I changed the E to a U.
I have never liked Smell brand computers, but I am using one right now at work. When they handed it to me it had Windows XP installed, but half of the hardware had no drivers. The sound card, the NIC, no drivers. I had to insert their drivers CD in and the most arcane interface greeted me. It made you do everything manually. I wonder if a normal consumer would have been able to figure it out?
Scott
March 3, 2008 at 12:56 pmI loved D#ll’s CS so much I jettisoned them and switched to @pple.
hari
March 4, 2008 at 12:05 pmHehehe… pretty much sums up tech support of any kind.
By the way, Krishna, I’ve posted a new comic, somewhat different from my usual stuff. Would appreciate your views. :)
Seamus
March 4, 2008 at 2:06 pmThis is why I spent a bit more on the D’ll I have. Their XPS line gives you American Support and the 4 times I had to use it (the wireless keyboard/mouse had lots of problems), I was able to get through quickly…Even the XPS online support was quick. I was able to talk to support while at work and get the problem resolved in 5 minutes.
Though you could not pay me enough to purchase one of their other lines….The support system for them would make me scream at best.
krishna
March 4, 2008 at 5:59 pmSeamus, does it cost more for the XPS line service? Or is it part of the purchase price?
Seamus
March 5, 2008 at 11:52 amIt is part of the purchase price……Otherwise you have to purchase a special service package to give you American Tech Support…I believe it is called Gold Service, and it feels like you are using gold to buy it as well.