Operation: Macbook Pro Revival

A month ago, I placed Aarti’s Macbook Pro up for sale on the site. This machine, a stalwart 2006 Macbook Pro 2.16GHz, had seen a fair amount of use (and some mild abuse) over the years. The keyboard was semi-functional, the screen hinge had too much play, and the lid latch was broken. The battery, which came with the unit when it was new, was also dying.

With no takers jumping at my sale (who could blame them), I began investigating options for repairing the MBP to put it back into full service. (Aarti was missing her laptop.)

After a little Googling, I came upon MyService, a company specializing in Macintosh repair. Even though I’m a Mac geek, I was unfamiliar with the company, but the overwhelming number of testimonials on their website buoyed my confidence enough to give them a try.

First impressions mean a lot, and the MyService website definitely made a good one. The site was cleanly laid out and very easy to use. It’s a three-step affair. I chose the repair option (replacement keyboard) and made my payment. Within a week, I received a large, well-protected box that fit my Macbook Pro like a glove. The box included a pre-paid label to cover return shipping back to their service center. Within a few days, I received an email from MyService informing me that my laptop had made it safe and sound to their facility. The repair price includes shipping both ways.

Within a day of MyService receiving my machine, I received a courteous call from one of their tech guys. We spoke for a few minutes, where I reiterated the problems I had been experiencing with my laptop, including the broken latch and a loose display hinge. The tech (whose name I unfortunately can’t remember now) was friendly and assured me he’d take a look to see what he could do. Based on my repair payment, I fully expected to receive a replacement keyboard, but I didn’t expect the other issues to be addressed. I also received a tracking number and an email confirmation once my repaired MBP had shipped.

Flash-forward to yesterday, when the UPS guy knocked on my door holding the MyService box. Like a kid on Christmas morning, I opened the package. Not only did the MBP have a new keyboard (which I expected), but the latch was fixed (allowing me to properly close the unit) AND the screen hinge was tightened (both at no extra charge!). I’m typing this blog post on my “new” MBP. It runs like a champ. The backlight on the keyboard now works, too. I couldn’t be happier!

As you can probably guess, I’m really pleased with the service I received from MyService. I’ve saved hundreds of dollars, and Aarti and I can now get a few more useful years out of our laptop.

Would I use MyService again? Absolutely. Without a doubt. These guys are good. The repair was to my satisfaction, the service was super-friendly, and the price was fair. I also appreciated the follow-up call and regular e-mail communication. I didn’t have to sweat anything.

Okay, now for some obligatory photos of our repaired Macbook Pro:

MyService’s repair services earn a 5 out of 5 Bob Weiners.

-Krishna

P.S. a a replacement battery from OWC is on its way…)

Krishna June 23, 2010 Macbook Pro keyboard, Macbook Pro repair, myservice