What a Cartoonist Learned about Bathroom Remodeling

After six long weeks, my family finally has a functional upstairs bathroom.

This was my first experience with a major remodeling project. I took on the task of removing the existing mirror, taking apart the old vanity, and patching, repairing and painting the dry wall. (Thank you, Youtube and Lowes!)

I budgeted the project at $2200 for parts and labor, and came very close to what I expected. I am satisfied with the project, but it was not without it’s own hiccups.

My initial push on this remodeling project was in mid-December. Since then, I have been through no less than 4 contractors in the span of two months before finding Wayne Garry, a contractor out of Brooksville, FL. Two of the contractors I initially approached never followed up with a price quote, after assurances that they would do so. Two additional contractors (“A” rated via Angie’s List) quoted me an absurdly high labor cost that was at least twice my expected budget.

No thanks.

The project stalled for another few weeks.

I found Wayne through a word-of-mouth referral from the local tile store. I received three contractor’s names from this store. Wayne was the first person to reach out and contact me. (I never heard from the other two.) I hired Wayne to install new tile, install the new toilet and put in the new vanity.

He was friendly on the phone. And when I initially met Wayne he was personable and he took time to listen to my needs. After the consultation, he gave me an estimate. He followed that estimate up in writing as well.

Wayne’s estimate was in line with my budget. He was professional and punctual (when he says he’ll be at your place at 8:30, he’ll be there at 8:30.). He had a good demeanor and a jovial personality. Best of all, he was meticulous in his work. He offered value by installing my vanity mirror and lights, which was above and beyond what he was hired to do.
He even took away the old vanity, sink and commode for the price he quoted. (Most contractors will tack on an additional disposal fee.)

Wayne told me that he gets all his business from word of mouth – and that he’s really busy with work. And I believe him.

In short: Wayne was a pleasure to do business with – and someone I will do business with again. After he left, I reflected on the whole experience – from pre-sales to delivery.

As freelance designers / developers / hired guns, what are the key takeaways from this experience?

1. Always be on time.
2. When you are given a lead, follow-up right away. The early bird gets the worm.
3. Listen to the client and find out their needs. Make sure you understand their needs before offering a solution.
4. Have a good personality. Be likable.
5. Offer value in your work.
6. Pay attention to details.
7. Deliver excellence.

This list is obvious, but I can speak from experience that so few people actually put these items into their own daily business practice.

Okay, enough reflection: here are some obligatory photos of the bathroom.

Before:

After:

Krishna April 17, 2014 bathroom remodeling, business lessons