I’m taking a quick break from the storyline to convey in comic-form what actually happened to me when I called a certain large corporation last night regarding my dying router. What is it with routers lasting only a year and change before they succumb to the “drop-signal-hit-the-reset-button” plague?
And for the record, the company’s tech support was a joke. The first thing they said after I mentioned that my router needed to be reset frequently was that I’ve been hacked – and for a nominal price, they could set up my router. She also said that routers can get hacked when the reset button on the back is pressed…
After I kept insisting the problem was with the hardware, the CSR wanted me to buy a new one (with a discount that was $20 more than what Amazon charges for the same router.) When I mentioned that fact to her, she came back with some lame excuse that the product was refurbished (no it wasn’t) and that the firmware for the Cisco router on Amazon was out of date. WTF?
So, as you can guess, I am now forced to consider other alternatives… including using open source firmware to attempt to coo my router back to the land of the living.
Router horror stories? Customer service blahs? Got any good router recommendations? Hit me up and we’ll commiserate over a pint.
UP! Fair update: I’m now only $50 shy from my goal! Thank you for all the generous support!!