Redundancy Squared

Tales from the front lines of customer support and I.T. This is merely one such incident which happened to me during my 3 year stint as a systems administrator. IT professionals, feel free to share your support horror stories in the comments below!


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  • CharlesReply
    April 1, 2010 at 7:55 pm

    Hilarious!! I had someone call me once saying that their printer was making weird noises and not printing. So I go down to their office to see if I could figure out what the problem was, and the printer was out of paper…and that ‘weird noise’ was the printer trying to feed in paper that was nonexistent.

  • Adrian ChrysanthouReply
    April 2, 2010 at 3:42 am

    How is this possible! I can understand Charles printer issue. But sending an email about the network being down??? You would think someone would put two and two together. Oh man, haha

  • Jakk FrostReply
    April 2, 2010 at 1:27 pm

    How about the 2 hour support call because someone’s computer wouldn’t boot up no matter what they tried, with the call only getting resolved when it started getting dark out and the caller had to go get a flashlight because the power was out…

  • Online ComicsReply
    April 3, 2010 at 4:00 am

    You should totally add your site to so I can add it to my faves. =]

  • NarsheReply
    April 4, 2010 at 11:58 am

    Reminds me of the IT guys at work… one of the remote offices went down, and I knew because one of my teammates from that office called me to let me know. When the office comes back up… we get an email from their local IT saying “Office is down” followed immediately by the email “Office is back up.”

    Or the time that IT was setting up three monitors for one of the VPs and couldn’t get it to work… and since I had a similar setup working on my desk, which I setup myself, IT is asking me to help them. The problem? No one had bothered to install the NVidia drivers, no less the most up to date ones from the web. Simple as that. (Though, that’s aside from their stupid choice to put three single-head PCI cards into the system, when they could’ve used dual head cards, or better yet, made use of the PCI-Ex16 slot…)

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