Experiences in Phone Support

This strip marks the second appearance of Chip. Do you remember his first?

What are some of the worst experiences YOU’ve had with telephone support? Whether on the giving or receiving end? Sound off in the comments below!

(If you liked today’s comic, please Stumble it or share on your favorite social network! thanks!)

-Krishna

About the author

Krishna Sadasivam creates custom comics and illustrations for organizations, magazines and companies. A champion of comics advocacy, Krishna speaks, blogs, and writes articles on illustration and sequential arts techniques and the importance of the comics medium in both education and brand awareness. His clients have included Microsoft, Mashable, Other World Computing and EE Times. His work has been featured on many notable websites, including TechCrunch, Gizmodo and CNET. His portfolio can be found at krishnadraws.com.

  • qka

    The most annoying ting in telephone customer service is when you navigate the maze of prompts, are hanging on hold interminably, and then they drop your connection – so that you have to do it all over again.

    Whenever possible, companies that do that to me are put on my personal blacklist of companies I will go to great lengths to not do business with again.

  • Jason

    Who’s Chip? Kind of looks like Bob with a goatee

    • http://www.pcweenies.com krishna

      He’s related to Bob – but look at the hair!! and the Polo shirt. Definitely not Bob.

  • James

    From a Support Perspective, most difficult caller? That would be the elderly gentleman with two detached retinas a 35″ LCD monitor and a magnifying glass, I kid you NOT! Due to his vision problem he kept fudging the colors and ended up with white text on a white background! This was prior to remote control abilities and it took me over three hours to get his colors reset to standard to solve the problem. Ended up using one of the high contrast settings afterwards. I really couldn’t even get mad at him because he was so damned polite and patient!

  • http://www.k3vin.net/ k3vin

    Phone support?
    Check out this classic from Nerdcore Hip Hop artist MC Frontalot:
    http://www.youtube.com/watch?v=54paewuj2ho

    Guaranteed laughs.

  • http://www.facebook.com/kevinrubin Kevin Rubin

    I did phone tech support for years… A few years doing a DOS based performance utility (PC-Kwik, if you’re familiar with them…) and a few years doing a high-end medical practice application, so I’ve had experience with a variety of customers…

    One of the most memorable (especially since I’ve been bitching about the modern, cell phone version of it at work lately where all the guys bring their cell phones into the office washroom) was some guy who called from home expecting to be on hold a lot longer than he was, so he brought is speakerphone into the bathroom to kill his hold time doing something there…

    I answered quicker than he expected and was still new at my job, so I kept politely trying to get him to hang up and call back when he was available to actually work on the problem at his computer… And I was afraid of what would happen if a customer ever called my boss to say I hung up on them…

    So, I politely argued with him, while listening to all the sounds possible. I have this vision of a huge, fat, sweaty guy, based on the amount of grunting and groaning preceding each loud *plop* and *splash* followed by the panting and catching of breath.

  • http://none Vuokko

    My internet didn’t work, so I called the company and after half an hour got somebody on the line. I explained: “internet doesn’t work, I ensured every cable is connected, tried using another cable and another pc, but it still won’t work”. The answer: “Did you ensure you connected all cables? Maybe try another cable? Or even another PC?”