This past week, our house was fraught with Internet related problems. The symptoms? Our Internet connection was sporadic at best – it would work for a few hours then cut out for several more. The episode started last week, and the end result was that we had three Brighthouse technicians trouble-shoot the issue. The first two techs were able to get the connection to work, but the problem reared its head shortly after they left. The third technician was the one who solved the whole shebang.
At the root of the problem were two culprits:
- a frayed coax cable coming in from the junction box to the house
- a bad splitter in the attic
According to the the third tech, it was a miracle that the connection even worked at all!
Brighthouse credited my bill for the week and they did a terrific job following up with me all the way through. I was very pleased with their customer service.
So once again, we have Internet connectivity and all is well in the world. Did I miss having a regular connection this past week? You betcha. But the time away from the computer opened itself up to other activities: playing LEGOs with my daughter, reading books, and simply enjoying the extra time with my family.
I measured my cable modem speed this morning via SpeedTest. I’d like to compare these results with my readers to see how my upload and download speeds compare. If you’d like, post your results in the comments below. Thanks!
-Krishna


















